Operator Details
The venue is operated by CaddellLimited, a UK company that provides outsourcing and support services for software companies. Together with 21Prive casino, the company is responsible for the day-to-day operations of 21 casinos including Cyber Club, GDay, Amsterdams and Grand Ivy casinos.
The Warm and Fuzzy
21Prive casino is a straight up gambling destination with a clutter-free design featuring bold graphics and clear icons that aid user-friendly game-play. The streamlined site is built on a lilac and white background, and whether you are playing at the live or online casino, you can easily navigate your way around with a single click giving you access to the game menu, customer support, banking and promotions.
Merchandise and additional 21Prive casino bonuses are always on sale and the ever-increasing jackpot prize pot ticker on display is certainly inviting. Limited support availability is a bit of a downfall although their grand game resume, lucrative bonus offers and loyalty perks still makes them a worthy contender.
Need Help?
A customer support team is standing by to deal with all casino-related enquires. Points of contact are live chat, available from 09h00 to 24h00 GMT; phone support from 16h00 to 24h00 GMT and email.
Money In and Money Out - Banking Methods
As a global gambling destination, players have access to universal and domestic online banking solutions. The most popular options include:
- POLi - a real-time web-based debit payment method favoured by Australians
- iDeal – an online payment system exclusive to the Netherlands
- uKash, Paysafecard – prepaid payment solutions available in Canada, South Africa, Australia and New Zealand and the UK and Europe, respectively
- Entropay – Visa and Mastercard virtual prepaid credit card system used by players across the world
- Neteller – a popular international e-Wallet solution
- Visa, Mastercard, Maestro – universally accepted credit and debit cards
Withdrawal Turnaround
Bank Transfers : Between 24 hours and 4 days
Checks : N/A
Debit and Credit Cards : Approximately 2 days
Ewallet : Approximately 24 hours
Manual Flush : No
Reversal Time : 48 hours